Privacy Policy

Effective Date: October 21, 2025

Company Name: Lax Realty and Vacation Rentals

Website: www.visitinghotsprings.com

Contact Email: info@visitinghotsprings.com

Contact Phone: (501) 844-5622

Location: Hot Springs National Park, Arkansas, USA

1. Introduction

Lax Realty and Vacation Rentals (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website www.visitinghotsprings.com, make a direct booking, or use our real estate and vacation rental services.

This policy complies with:

California Consumer Privacy Act (CCPA)

California Privacy Rights Act (CPRA)

General Data Protection Regulation (GDPR)

By using our website or services, you consent to the practices described in this policy.

2. Information We Collect:

We collect information that helps us provide, improve, and manage our real estate and vacation rental services.

A. Personal Information:

Name, email address, phone number, and mailing/billing address
Booking details such as property reserved, stay dates, guest names, and preferences
Payment and billing details (processed securely through third-party providers)
Real estate inquiry information (property interests, financing details, etc.)
Communication records (emails, messages, forms submitted through our site)
Account information, if you register or log in to our website

B. Automatically Collected Information:

IP address, browser type, device information, and operating system.
Pages visited, referral sources, and activity on our website.
Cookies and similar tracking technologies for analytics and functionality.

C. Sensitive Personal Information (CPRA Definition)

We do not intentionally collect or process sensitive personal information such as biometric data, race, ethnicity, or precise geolocation.

3. How We Use Your Information

We use collected data to:

Process vacation rental bookings and manage property stays
Respond to real estate inquiries or service requests
Communicate with you regarding reservations, listings, and offers
Send newsletters, promotions, or updates (only if you opt in)
Personalize your experience on our website
Improve services and website functionality
Fulfill legal, tax, or regulatory obligations
Prevent fraud and ensure guest and property security

4. Legal Bases for Processing (GDPR)

For visitors from the European Economic Area (EEA) or the United Kingdom, we process your personal data based on:

Contract necessity: To complete bookings and provide requested services
Legal obligation: To comply with financial and legal recordkeeping requirements
Consent: For marketing communications or cookie tracking
Legitimate interest: To enhance user experience and maintain website security

5. How We Share Your Information

We do not sell your personal data. We may share information only as necessary to deliver our services, including with:

Property owners and managers related to your booking
Trusted service providers, such as payment processors, cleaning and maintenance staff, IT providers, and marketing platforms
Third-party platforms like Airbnb and VRBO, if you book through their services
Legal or government authorities, when required by law or to protect our legal rights

All third parties are contractually obligated to protect your information.

6. Cookies and Tracking

We use cookies and similar technologies to:

Operate our website efficiently
Analyze traffic and usage trends
Remember your preferences and improve user experience

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

7. Your Privacy Rights

A. Rights Under CCPA and CPRA (California Residents)

If you are a California resident, you have the right to:

Know: What personal data we collect, use, and share
Delete: Request deletion of your personal data (subject to exceptions)
Correct: Request correction of inaccurate personal information
Opt Out: Object to sharing or selling of your personal data for advertising
Non-Discrimination: Receive equal service and pricing even if you exercise your privacy rights

To exercise your rights, email us at info@visitinghotsprings.com

or call (501) 844-5622.

We may request verification of your identity before fulfilling your request.

B. Rights Under GDPR (EU/UK Residents)

If you are located in the EU or UK, you have the right to:

Access and obtain a copy of your personal data
Request correction or deletion of your data
Withdraw consent to data processing or marketing
Restrict or object to certain processing activities
Request data portability in a commonly used format
Lodge a complaint with your local data protection authority

To exercise these rights, please contact info@visitinghotsprings.com.

8. International Data Transfers

Your data may be transferred to servers located in the United States.

We ensure that any international data transfers comply with applicable privacy laws, using mechanisms such as Standard Contractual Clauses (SCCs) where required.

9. Data Retention

We retain your personal data only as long as necessary to:

Fulfill your booking or service request
Comply with legal, tax, and accounting requirements
Resolve disputes and enforce agreements

When no longer needed, data is securely deleted or anonymized.

10. Data Security

We implement administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or loss.

While we take reasonable precautions, no online transmission or storage system is completely secure.

11. Children’s Privacy

Our website and services are not directed toward children under 16 years of age.

We do not knowingly collect personal data from minors. If we discover that we have inadvertently collected such data, we will promptly delete it.

12. Third-Party Links

Our website may include links to third-party platforms such as Airbnb, VRBO, or external real estate listings.

We are not responsible for their privacy practices. Please review their privacy policies before sharing personal information.

13. Updates to This Policy

We may update this Privacy Policy from time to time.

All updates will be posted on this page with a revised Effective Date.

Your continued use of our website and services after updates constitutes acceptance of the new policy.

14. Contact Us

For questions or to exercise your privacy rights, please contact:

Lax Realty and Vacation Rentals

Hot Springs National Park, AR, USA

📧 Email: info@visitinghotsprings.com

📞 Phone: (501) 844-5622

🌐 Website: www.visitinghotsprings.com